FAQS

FAQs

Contact Us


Investment Brokers & Associates Realty

4760 W. Dewey Dr. Ste 107
Las Vegas, NV 89118



Ph: 702-434-9879
Fax: 702-410-8588

Tenants

I just moved in. Who do I contact to transfer the utilities?

To the left you will find a tab titled “Utility Contacts” There you will find the contact numbers and websites of utility companies, as well as the Clark County School District to find the zoned schools for your children.


Who do I make payments to?

We accept personal checks, cashier’s checks, or money orders only. We DO NOT ACCEPT CASH.



Checks should be made payable to Investment Brokers Mailed or delivered to
6280 S Valley View D414
Las Vegas, NV 89118


The office is open Monday through Friday between the hours of 9am-5pm. Payment can be left with our receptionist during those hours. There is also a mail slot to the left of our door accessible from the outside for after hour or weekend drop offs. **Please be sure you're dropping it into the correct mail slot. The door directly to the right will read “Investment Brokers Associates Realty”.


We encourage everyone to sign up for an online account to pay your rent online from a checking or savings account. Please go the TENANTS tab. Click on Pay Rent Online to the left of the screen and select GET STARTED to receive an activation link and to read more about the online payment option.


Do I owe late fees?

Rent is due on the 1st of each month, regardless of what day of the week it falls on. There is a 4-day grace period, however. Late fees will begin to accrue on the 6th of each month. If you know in advance that your payment will be late, please give us a call as soon as possible! We understand emergencies happen. We MAY be able toextend a one-time waiver of late fees, depending on your situation. Please understand that your late payment affects others, namely, the owner's ability to make timely mortgage payments.

Owners

Do you charge a start-up fee?

We do not expect you to come out of pocket before your house is rented. Upon leasing your home, we will collect a one time Reserve Deposit in the amount of $250.


Do you charge a lease renewal fee?

Lease renewals are a win-win situation for you, as well as us! No, we do not charge for lease renewals.


What is your monthly service fee?

Our management fee is 10% of the monthly rental income. The amount is deducted each month from the rent we receive from your tenants and the balance is forwarded to you.


Do you make direct deposits?

There is a 1 page Direct Deposit Request Form that will require your signature and bank information. Provided that you bank here in the U.S. we will be able to make ACH payments directly into your account with your electronic routing number (not wire transfer routing number) and account number. Wires can be made into international accounts for the applicable fee (generally $45 per transfer).


What is your tenant screening process?

First and foremost, we like to meet the applicants in person. We encourage renters to deliver their applications in person whenever possible, but we are also considerate of everyone's work schedule. We accept applications via email and fax. Applicants represented by a Realtor usually come with a good recommendation because the Realtors generally research their clients prior to showing them houses. We run a credit report (including eviction history) criminal background check, verification of prior rental history, and verification of current employment. We will compile all the information prior to presenting the application to you for final approval.


How do you deal with tenants who pay late or fall behind on payments?

In light of today’s highly competitive rental market, we are more apt to work with our tenants. We feel that the late fees should compensate for a late payment, provided that it does not become habitual. In the event that eviction becomes inevitable, we work closely with a reputable eviction company here in town that serves a typical 5 day Notice to Pay or Quit. If after the 5-8 days the first notice allows, the next step will be to file a constable lock out and court appearance. We go to court on your behalf and schedule the move out accordingly. Suffice it to say that Nevada Laws make evicting a tenant a quick and easy process compared to other states, typically taking less than 30 days to complete.


I am switching companies to yours. What do I need to do to complete the transfer?

There may be restrictions in terminating your current contract, as each company has its own terms. Please refer to their management agreement. Generally speaking, you will have to submit a written notice to your current property manager with our contact information so they know who to release information to. We will schedule an appointment to collect the lease, keys, deposit, and any other pertinent information on your behalf. Our experience with takeovers has been quite painless.

Utility Contacts

ELECTRICITY

NV Energy
702-402-5555

http://www.nvenergy.com

No same day connection.
A deposit may be required, depending on credit.


GAS

Southwest Gas
877-860-6020

www.swgas.com

Start service takes between 1-5 business day, Monday-Friday
No weekend or same day connection.
A deposit may be required, depending on credit.


TRASH

Republic Services
702-735-5151

www.republicservicesvegas.com

Trash is billed quarterly. No late notices are sent. If you fail to pay your trash bill, in addition to late fees and interest, a lien notice fee, and other charges will accumulate. We highly recommend enrolling in online statements and keeping a credit card on file to automatically pay the bills.


WATER

There are 3 different water providers in Clark County.
Visit 
www.LVVWD.com and enter your address to see which company is assigned to your house.


Las Vegas Valley Water District
702-870-4194

www.lvvwd.com

They are closed on Fridays!


City of North Las Vegas
702-633-1275

www.cityofnorthlasvegas.com

You will still need to call Republic Services to establish the account in your name, but the city will bill your water/ trash/ and sewer on the same bill.


City of Henderson
702-267-5900

www.cityofhenderson.com

The City of Henderson will combine your water and sewer bill.



Clark County School District
702-799-5000

http://ccsd.net/schools/zoning/search/

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